Terms and Conditions - 2004 / 2005

Rates are per unit per night based on the following occupancies:
Maximum Occupancy (includes children) by unit type Studios - 2, One Bedroom - 4, Two bedrooms - 6. Individual unit bedding maximums vary.
Information and Policies:
All properties are individually owned and decorated. Décor, furnishings, unit amenities and equipment provided by the Owner are based on the owner's wishes within certain guidelines.  We are happy to provide detailed unit descriptions upon request and you can view individual unit photos on the website. Unit furnishings and amenities are subject to change without notice. Units receive regular quality control inspections. Please do not remove linen, dishes or other items from the unit as they belong to the unit owner. Guests are liable for additional charges resulting from any damage, lost items or excessive checkout cleaning, which will be charged to the credit card on file. All items are inventoried; report any damage or loss for leniency.  Whalers Realty Management Company Inc. is not responsible for lost or stolen items.  You must adhere to all property rules and regulations.
Minimum stay is 5 nights; there is a 14-night minimum during the Christmas and New Year Season. Minimum stay is 7 nights during February.

3 night deposit due within 10 day of booking, full payment due 45 days prior to arrival; 12/20 - 01/02 due by 09/01

All payments are non-refundable after final payment due date.

Payments/Security Deposits:
Reservations are not confirmed until we receive the initial 3 night deposit. Security deposits may be required depending upon the individual property.  Upon booking online, you may make your initial deposit and confirm your reservation immediately by utilizing our On-Line Credit Card interface.  Initial deposit may also be made by check.  If you make your initial deposit by check, your reservation will be held for 10 days giving time for your check to be received by mail.  If your check is not received within the 10 day grace period, your reservation will be automatically cancelled.  If you make both the 3 night deposit and final payment by check, a credit card will be required as a form of security deposit, see Information and Policies above.  We recommend making your initial deposit by credit card.  Final Payment is requested in the form of a check 45 days prior to arrival,   (12/20 - 1/02 full payment due by 9/01).
Cancellation Fee: $40 for reservations cancelled after receipt of initial deposit.
Cancellation after full payment "date" is non-refundable unless space is resold. No refunds are made for un-used nights regardless of cause. Reservations are unit "specific" and cannot be changed by guest "after final payment". 
Travel Protection Insurance is available upon request at a minimal charge.
http://www.csatravelprotection.com ( get your printed copy here ) *REQUIRES ACROBAT READER*
Room Rates are subject to applicable Hawaii State Taxes, currently GE Tax @ 4.166% and TA Tax @ 7.25%. Reservation room Rates and Tax rates are subject to change. Peak and Regular Season dates change annually.
Check-in time is 3 PM; Checkout time is 11 AM.
Requests for late checkouts are subject to a minimum charge of $85, and/or up to 1/2-day room rate depending upon time of departure. Late checkouts are subject to availability and requests must be made 48 hours prior to departure. If you have a late flight, i.e. after 6 PM, we recommend you book the unit for an extra day if you wish to be confirmed ability to remain in the unit. Check-in service is at the property front desk unless otherwise noted. Some properties charge "registration fees", "key service" or "parking fees". Such fees are set by the individual properties on-site management and are not controlled by Whalers Realty Management Company Inc., you are subject to and liable for such charges, they are not included in your rate. Property specific charge details are available upon request.

If your property requires a lockbox: A push button lock box is by the door of your vacation condo.  Punch in the number listed on your final confirmation and press down on the top black button.  Open the lock box and use the key to enter your condo.  This key should be left in the lock box; there are 2 keys inside the unit.  The code needs to be re-entered to return the key to the lock box.  There will be a $20.00 re-keying charge if keys are not returned or lost. 

Daily Maid Service: is NOT included in our rates. If you stay (7) nights or more, a weekly "mid stay" maid service is provided at no additional cost. You may make arrangements for additional maid service for a minimal charge if you wish. Your unit will be prepared for your stay with (2) sets of towels per person and the beds will be made up for your use. Towels are for bath use only and must remain inside the unit.  Many of our units have washers and dryer in them; otherwise, coin-operated washers and dryers are located on the property. Starter kitchen and bathroom products, i.e., Dishwashing liquid, dishwasher soap, paper towels, soap, and toilet paper are provided but not replenished. Beach Towels are NOT provided.
Special Rental Lease arrangements are made by unit owners for their own units from time to time. In these special cases, Whalers Realty Management Company Inc., acts only in the capacity of collecting funds from the guests for the Owner and forwarding monies to the Owner. We are also available to assist guests with housekeeping service requests or minor maintenance needs in the Owners unit. These rentals are unit specific, Whalers Realty Management Company Inc., will not be held responsible for owner/guest communications and expectations resulting from them.
Whalers Realty Management Company Inc manages properties for individual owners. Each owner furnishes their property as they wish within quality upkeep standards. Reservations are considered short-term lease/rents with the individual property and owner. Problems rarely occur but rental accommodations can not always be controlled. Should a situation arise whereby the accommodation specified on your confirmation became unavailable Whalers Realty Management Company Inc. reserves the right to substitute alternate accommodations of similar type up to and including the day of arrival. All reservations are subject to cancellations or change for reasons including, but not limited to, strikes, acts of God, failure of guests to vacate as scheduled, owner occupancy and or sale of properties. Deposits shall be held in client trust accounts, any interest earned shall become the property of Whalers Realty Management Company Inc. Terms and Conditions are subject to change without notice.
You will be staying in the tropics and the price of being in paradise may include pests such as insects, rodents and friendly geckos.  Although professional pest control companies service the properties, pests may appear.  You may also experience dangerous ocean conditions, security issues and strong sun. We ask that you be aware of your surroundings and take appropriate precautions.
Confirming your booking is deemed acceptance of the above.

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